Terms of service

Last updated: October 18, 2026

About these terms
This website is operated by MAHFOUDH GROUP LTD, trading as Helora. In these terms, 'Helora', 'we', 'us' and 'our' refer to that business. These terms explain the basis on which we provide our website and sell products through https://www.tryhelora.com. Please read them before placing an order.

Using our store
You must have the legal capacity to enter into a purchase, or use the store with the involvement of a parent or guardian who has that capacity. Please provide accurate contact, payment and delivery information. Do not use the website for unlawful activity, misuse another person's payment details, upload harmful code, or interfere with the operation or security of the store.

Products and availability
We aim to describe our products accurately. Screen settings may cause colors to appear different from the physical product. Available variants, prices and stock are displayed on the relevant product page and at checkout. If an error or stock issue affects your order, we will contact you to resolve it; if we cannot fulfill it, we will refund the affected purchase. We will not substitute a different product or increase your order total without your agreement.

Orders and payment
Review the items, quantities, delivery address and total at checkout before paying. An order acknowledgement confirms receipt of your order; it does not mean it has shipped. Payment is processed through the payment methods available at checkout. We may contact you if information is needed to process an order or resolve suspected misuse. If we cancel an order, we will notify you and refund any payment collected for it.

Prices and shipping charges
The currency and amount payable are displayed at checkout. Available shipping methods, shipping charges and any taxes collected by us are shown before payment. Prices may change for future orders; changes do not increase the amount of an order you have already placed without your agreement.

Delivery
Orders are processed within 2 days. Standard transit is estimated at 5–8 business days after dispatch; express transit, where offered, is estimated at 3–5 business days after dispatch. Read our Shipping Policy at https://www.tryhelora.com/policies/shipping-policy for tracking, delivery destinations and delay information.

90-day money-back guarantee
If you are not satisfied with your Helora neck wrap, contact us within 90 days of delivery for a full refund. No return is required; you keep the wrap. Read our Refund Policy at https://www.tryhelora.com/policies/refund-policy. This guarantee is additional to your rights under applicable law.

Product use and health information
Follow the instructions and precautions supplied with your device. Website content is general product information and is not individualized medical advice. Do not use a product contrary to its instructions or as a replacement for necessary medical care. Individual experiences vary; no specific pain-relief result or timeframe is guaranteed by these terms. This paragraph does not exclude responsibility for inaccurate product information or affect rights that cannot legally be excluded.

Privacy
Our Privacy Policy explains how personal information is collected, used and shared: https://www.tryhelora.com/policies/privacy-policy. Our store is hosted by Shopify, which provides the ecommerce platform. Your purchase is from Helora, not Shopify.

Website content and external links
Website text, branding and other content are owned by us or used with permission. Do not reproduce or commercially exploit content without permission unless the law allows it. External websites are operated by their respective owners and may have separate terms and privacy practices.

Consumer rights and responsibility
Nothing in these terms excludes or limits any consumer right, guarantee, remedy or liability that cannot lawfully be excluded or limited. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Changes to these terms
We may update these terms for future website use and orders. The updated version will show its revision date. Changes do not remove rights relating to an order already placed.

Questions and complaints
Contact us first if you have an issue with your order or our service so we can work to resolve it.
Email: support@tryhelora.com
Contact form: https://www.tryhelora.com/pages/contact
Business: MAHFOUDH GROUP LTD, trading as Helora
Business address: 128 City Road, London EC1V 2NX, United Kingdom.