Shipping policy

Last updated: October 18, 2026

Order processing
Orders are processed within 2 days before dispatch. The delivery estimates below begin after processing, when your order ships.

Free standard shipping
Standard tracked shipping is free on orders to destinations supported at checkout. Estimated transit time is 5–8 business days after dispatch, in addition to the 2-day processing period.

Express shipping
Where available at checkout, express shipping costs US$5.95 and has an estimated transit time of 3–5 business days after dispatch, in addition to processing. The available methods and charges are displayed before you pay.

Business days and delivery estimates
Business days exclude weekends and public holidays. Delivery times are estimates, not guaranteed arrival dates. Carrier disruption, customs processing and local holidays can affect delivery. If we cannot dispatch within the stated processing time, we will contact you with an update and the option to agree to a delay or cancel the unshipped order for a full refund. This does not limit your rights under applicable law.

Tracking your order
Once your order ships, you will receive an email with your tracking link. If you have not received tracking or your tracking stops updating, email support@tryhelora.com with your order number.

Delivery destinations
We ship to destinations available at checkout, including the United States. Available delivery methods may vary by destination. If your country or address is not accepted at checkout, contact us before ordering. For deliveries outside the United States, contact us before ordering if you need information about possible local import charges.

Delivery problems
Please check your shipping address carefully before placing an order. Contact us immediately if an address needs correcting. Changes after dispatch may not be possible. If your parcel is delayed, missing, damaged or marked delivered but cannot be found, contact us so we can investigate with the carrier and arrange an appropriate resolution.

Refunds
Your order is covered by our 90-day money-back guarantee from delivery. No return is required. Read our Refund Policy at https://www.tryhelora.com/policies/refund-policy for the full details.

Contact
Email: support@tryhelora.com
Contact form: https://www.tryhelora.com/pages/contact