Refund policy

Last updated: October 18, 2026

90-Day Money-Back Guarantee
Try your Helora neck wrap at home. If you are not satisfied, contact us within 90 days of delivery to request a full refund. You do not need to return the wrap: you can keep it, and there is no return-postage or restocking fee. Using the wrap as directed does not prevent you from requesting a refund under this guarantee.

How to request your refund
Email support@tryhelora.com or use https://www.tryhelora.com/pages/contact. Include your order number and the email address used to place the order so we can locate your purchase. If you do not have your order number, contact us and we will help locate it.

We will confirm your request and arrange your refund to the original payment method. Your bank or payment provider may need additional time to display the credit after we issue it. We will email you when your refund has been issued. If a refund is not showing, contact us so we can help check its status.

Damaged, faulty, incorrect or missing items
Contact us if your order arrives damaged, is faulty, contains the wrong item, or is missing an item. Include your order details and a description of the issue. We may ask for a photo to help resolve a product or delivery problem, but you do not need to return your wrap to use the 90-day guarantee. Your rights relating to faulty goods are not limited to the guarantee period.

Order cancellations and address changes
Contact us as soon as possible if you need to cancel or change an order. We will try to help before dispatch. If the order has already shipped, we may be unable to stop delivery or change its destination; your 90-day guarantee still applies after delivery.

Your consumer rights
This guarantee is in addition to any rights you have under applicable consumer law. Nothing in this policy limits rights that cannot legally be excluded.

Contact
Helora, operated by MAHFOUDH GROUP LTD
Email: support@tryhelora.com
Business address: 128 City Road, London EC1V 2NX, United Kingdom.